At Silver Ninety Nine , we value our customers' satisfaction and want you to feel confident about your purchase. We offer a 14-day return policy, giving you ample time to request a return after receiving your item.
To be eligible for a return, please ensure that your item is in the same condition as when you received it - unworn or unused, with all tags attached, and in its original packaging. You must also provide us with the receipt or proof of purchase.
To start a return, simply contact us at support@silverninetynie.com, and we will guide you through the process. Please note that returns must be sent to the following address: Dilip Katrodiya 1406 E Upland Dr. Salisbury MD 21801 United States.
Please note: Clients will be responsible for sending the item back to us.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at support@silverninetynine.com. We are always here to assist you and make your shopping experience as seamless as possible.
Damages and issues:
At Silver Ninety Nine, we take great pride in our products and want you to be fully satisfied with your purchase. We kindly ask that you inspect your order upon receipt and contact us immediately if you notice any defects, damages, or receive the wrong item. We will work with you to evaluate the issue and make it right.
We offer a hassle-free return policy for any items that do not meet your expectations. You can return your purchase within 7 days of the delivery date for full credit (minus shipping fees). Please allow up to 7 business days for your refund to post. Please note that SilverNinetyNine.com will not cover any return shipping or insurance fees. We recommend that you insure your returned items, as we cannot be held responsible for any lost or damaged items during transit.
Please be aware of the following fees for returns:
All the order will incur a 20% restocking fee.
Custom and personalized orders are non-refundable and cannot be returned or exchanged.
Before returning your item, please contact us at support@silverninetynine.com.
Please note that sale items and gift cards are final sales and cannot be returned.
Exchange:
At silverninetynine.com, we want to make sure you're completely satisfied with your purchase. If you wish to exchange an item, the fastest way to do so is to return the original item and then place a new order for the item you'd like to exchange it for.
